Our custom cakes require a minimum of 7 days notice. This is due to the amount of work that goes into creating custom orders.
Forms of Payments
We accept cash and major credit cards only (Visa, Master Card, American Express & Discover).
When emailing a request or quote, please be sure to include the delivery or pick up date and the number of servings you would like, this will ensure a more accurate quote. Please note, our response time may vary. If you have an immediate questions please call our office at 972-803-8266.
Initial four (4) quotes are complimentary; after that we require a consultation fee of $15 for every additional two (2) quotes/images thereafter. Cake price quotes are held from the date of the quote or consultation until 14 business days thereafter. If we do not receive a 50% deposit within 14 days, your quote may become unavailable and availability may no longer be guaranteed. Quotes for orders due less than 14 days will only be valid for 24 hours. Rush order quotes will only be valid for 6 hours.
There is a minimum order of 1 dozen for decorated, cupcakes, cake balls and cake pops (1 flavor per dozen).
Placing an order
When placing an order there is a 50% deposit required for all orders. Payment of the deposit is required when placing your order along with all the details for your order; the rest is due upon pick up or delivery on the established date. The deposit is applied to the total price of the order. Deposits placed within 5 days before the established date are considered non-refundable during a cancelation.
A specific date may be reserved prior to finalizing the details for the order. A non-refundable deposit of $50 is needed to reserve a specific date on the calendar. Final details and the amount brought to the required 50% deposit must be completed within 14 days prior to the due date. Failure to finalize your order and complete the deposit process on time may result in forfeiture of your reservation on the calendar and your deposit.
Cake tastings are designed to accommodate 2-4 guests, with up to 4 selected flavors. For any additional guests there is a $30 fee to accommodate the guest count.
Pick up Policy
If pick up is desired you will be given a pick up window time and your cake must be picked up with in that window. If you would like to change your pick up window you must give a 24 hour notice.
Delivery fees vary depending upon day of the week and distance traveled. A minimum order of $250 must be placed to qualify for delivery on Monday – Saturday delivery starts at $50 for the first 5 miles of our location with $1 each additional mile. A minimum order of $300 must be placed to qualify for delivery on Sunday (premium day), delivery starts at $75 for the first 5 miles of our location with $2 each additional mile. Cakes that are 5 tiers or taller or exceed 18” in height will incur an additional $30 due to transport weight.
Any cake placed outside during an event has the possibility of melting or deforming due to the Texas heat, we are not responsible for the location that a cake is placed in an event. Please refer to your contract for any additional information.
An order is considered a Rush Order when placed less than 5 business days (doesn't not include weekends) prior to the event date. Rush orders will be accepted when possible and will incur a Rush Fee of $25 or 15% of the total order, whichever is higher, in addition to the cost of the items ordered. All rush fees have only 6 hours to finalize and make payment.
Changing an Order
Order changes (flavor or design and/or pick up date) will be considered up to 5 days prior to the event date. We are unable to guarantee changes to custom orders with fewer than 5 days notice. Any changes or revisions granted before the due date may incur a revision fee of $25 or 20% of your order total, whichever is higher. For rescheduling information, please refer to your signed proposal/contract.
Canceling an Order
To cancel a custom order we require a minimum of 5 days. If a cancellation is received after the cancellation deadline, the 50% non-refundable deposit will be forfeited.
There are no refunds for custom orders and deposits. If you believe there was an error on our end, please reach out to us immediately so we may evaluate the concern. For additional information on refunds, please review the contract signed prior to paying the deposit.
You are responsible for transporting your cake home safely and we are not held responsible once an order leaves our premises. Cakes are fragile and can be damaged during transport or if served in severe weather...please use your good judgement! Cakes should never be placed on seats. Place them on the floorboard of the vehicle so that they are level.
We do our best to securely package every order. For damaged claims we require photographs of the external shipping box as well as the damaged product. This is required in order to submit a damage claim. Our team will make every effort to make sure you are happy with your Sweets By Selina experience.