Our custom cakes require a minimum of 5 - 7 days notice. This is due to the amount of work that goes into creating custom orders.
Forms of Payments
We accept cash and major credit cards only (Visa, Master Card, American Express & Discover).
When emailing a request or quote, please be sure to include the delivery or pick up date and the number of servings you would like, this will ensure a more accurate quote.
Cake price quotes are held from the date of the quote or consultation until 14 business days thereafter. If we do not receive a 50% deposit within 14 days, your quote may become unavailable.
There is a minimum order of 1 dozen for decorated, macarons, cupcakes, cake balls and cake pops (1 flavor per dozen).
Placing an order
When placing an order there is a 50% deposit required for all orders. Payment of the deposit is required when placing your order; the rest is due upon pick up or delivery on the established date. The deposit is applied to the total price of the order. Deposits placed within 5 days before the established date are considered non-refundable during a cancelation.
A specific date may be reserved prior to finalizing the details for the order. A non-refundable deposit of $25 is needed to reserve a specific date on the calendar. Final details and the amount brought to the required 50% deposit must be completed within 7 days prior to the due date. Failure to finalize your order and complete the deposit process on time may result in forfeiture of your reservation on the calendar and your deposit.
Cake tastings are designed to accommodate 2-4 guests, with up to 4 selected flavors. For any additional guests there is a $30 fee to accommodate the guest count.
Pick up Policy
If pick up is desired you will be given a pick up window time and your cake must be picked up with in that window. If you would like to change your pick up window you must give a 24 hour notice.
Delivery fees vary depending upon distance traveled. A minimum order of $50 must be placed to qualify for delivery.
Any cake placed outside during an event has the possibility of melting or deforming due to the Texas heat, we are not responsible for the location that a cake is placed in an event.
An order is considered a Rush Order when placed 5 days or less prior to the reservation date. Rush orders will be accepted when possible and may incur a Rush Fee of $25-$50 in addition to the cost of the items ordered.
Changing an Order
Order changes which do not impact the price or which increase the price, will be considered up to 5 days prior to the reservation date, provided that any increase in the required deposit amount is paid at the time of the change. Rush changes for flavor and/or design will be considered if they are requested at least 5 days in advance of the reservation date. We cannot guarantee changes to custom orders with fewer than 5 days notice. Any changes or revisions granted within 48 hours before the due date may incur a revision fee up to $150 or a rescheduling fee of $25 if the date of the order is changed.
Canceling an Order
To cancel a custom order we require a minimum of 5 days. If a cancellation is received after the cancellation deadline, the 50% non-refundable deposit will be forfeited.
There are no cash refunds for eaten cake, but we will credit any money towards your next order.
You are responsible for transporting your cake home safely and we are not held responsible once an order leaves our premises. Cakes are fragile and can be damaged during transport or if served in severe weather...please use your good judgement! Cakes should never be placed on seats. Place them on the floorboard of the vehicle so that they are level.